What's new: a Home page built for your role, broadcast results, and one knowledge library

Here is what has reached your account since our last update.

A NEW HOME PAGE

Home is now arranged for you rather than for the whole business. It shows one thing to focus on, a few open sections and a shelf for the rest, chosen from what your role does day to day and where your business is in getting set up. An owner, a manager and a staff member each see a page that fits their seat.

Setup steps you dismiss stay one click away until you finish setting up.

Your audiences on Home now show how many members each one has. Where a count is not available, you still see the list of audiences by name.

Home loads faster and no longer waits on every section before showing you anything. A section that fails to load now says so and offers a retry instead of staying blank.

BROADCASTS AND CAMPAIGNS

Broadcasts have a Results tab, and the broadcast list can be searched and filtered by status and channel, with a channel label on every row.

When you preview a campaign email, you now see it filled in for a sample contact rather than showing raw template code.

AI campaigns now build their messages from the plan you approved, and they target an audience you have confirmed. A campaign whose audience would reach every single contact is flagged before it can go out.

If an AI generation stops partway, you can retry it, and you are only charged when a draft is actually saved.

Stopping a campaign while it is being planned now stops the work, not just the screen.

The AI writers now show you real progress, step by step, for campaigns, brand profiles and WhatsApp Flows, and you can collapse the progress panel.

Email templates can be renamed in place, every editor has a clear way back, and test sends open in their own dialog. The editor no longer says you have unsaved changes when you do not.

KNOWLEDGE LIBRARY

Your documents, links and photos now live in one library, organised in folders that can hold other folders, up to five levels deep.

SETTINGS AND RESULTS

Settings now opens as a single window from anywhere in the app. Your AI work history moved into it, under Data and Compliance, AI work logs.

You can opt in to a regular email summary of your marketing results. The results page no longer shows zeros for figures we do not measure, and a section that could never show data has been removed.

ALSO FIXED

The column mapper on spreadsheet imports supports select all and applying a choice to several columns at once. Imports take one sheet at a time and refuse zip files with a clear message.

Session expiry notices and the sign-in screens now carry Caramel's own look.

Audience suggestions only offer customer details that can actually match someone, and name audiences in your business's language.

The link that lets your customers download their own data now works.

WhatsApp now shows as Coming soon on the channel pause and resume screen, instead of asking you to upgrade.